PETPRO

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Terms of Service

Effective Date: September 4, 2026

Welcome to the e-commerce platform of PETPRO LIMITED, accessible at www.petpronz.com. These Terms of Service (“Terms”) constitute a legally binding agreement between you as the user, visitor, registered account holder, or paying customer of our website, and PETPRO LIMITED, a New Zealand registered company with its physical office located at 11 Botha Road, Penrose, Auckland 1061, New Zealand. Our brand, trusted by over 100,000 pet parents worldwide since 2021, specializes in designing and manufacturing reliable, daily-use pet accessories that fit seamlessly into both you and your pet’s life. Our curated range includes grooming tools, collars, interactive toys, feeding supplies and travel-friendly gear, all crafted with pet-safe materials and practical details.

By accessing, browsing, registering an account on, or making any purchase through our website, you explicitly acknowledge that you have read, understood, and agreed to be bound by every clause outlined in these Terms, alongside our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, all of which are incorporated into this agreement as integral supplementary sections. If you do not agree to any part of these Terms, you are not permitted to access our website, use any of our platform features, or place any orders for our pet products.

1. Eligibility to Use Our Platform

To create an account on [www.petpronz.com], browse our full product catalog, and complete purchases on our e-commerce platform, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age, or have reached the age of majority in the jurisdiction where you reside, and have full legal capacity to enter into a binding purchase agreement.
  • If you are accessing our platform on behalf of a business entity, organization, or another individual, you confirm that you hold full legal authority to bind that entity or individual to these Terms.
  • You are not a person who has been previously suspended, restricted, or permanently banned from using our website for violating our platform rules, fraudulent activities, or other breaches of our previously published Terms.
  • You confirm that all information you submit to us during account registration, checkout, or any other interaction with our website is true, accurate, complete, and up to date at all times.

Our website is a general audience platform intended for adult pet parents, and we do not knowingly collect personal information from children under the age of 16. If we confirm that personal information from a child under 16 has been submitted to our platform without verifiable parental consent, we will immediately delete all related data from our servers in line with our Privacy Policy rules.

2. Account Registration and Security

When you choose to create a user account on our website, you agree to provide a valid, active email address, a local contact phone number, and a secure unique password that you will not share with any third party. You are fully and solely responsible for maintaining the confidentiality of your account credentials, and for all activities, actions, and orders that take place under your account, whether you have explicitly authorized those actions or not.

You must notify us immediately via our official contact email xyrvok@petpronz.com if you become aware of any unauthorized access to your account, any credential leak, or any security breach that compromises your account safety. PETPRO LIMITED will not be liable for any loss, damage, or adverse consequences arising from your failure to protect your account credentials. We reserve the full right to disable, suspend, or terminate your account at any time without prior notice if we determine, at our sole reasonable discretion, that you have violated any clause of these Terms, submitted false information, or engaged in activities that harm the security or legitimate interests of our platform or other customers.

You may request to permanently delete your account at any time by contacting our support team via the listed contact channels, and we will process your request within 30 business days, in line with the data rights outlined in our Privacy Policy.

3. Product Information, Pricing, and Availability

All product listings displayed on [www.petpronz.com], including but not limited to our Floating Rubber Duck Dog Toy, Heavy Duty Pet Deshedding Glove for thick coated large dog breeds, Self Cleaning Slicker Brush, and Crinkle Fabric Indoor Cat Toy with catnip filling, are described and presented as accurately as possible. We make every effort to show product photos, material descriptions, size specifications, and functional features with maximum clarity, however, minor visual discrepancies may occur due to differences in individual device screen color calibration, which do not count as product quality defects.

All product prices displayed on our website are denominated in Euros, unless explicitly marked otherwise, and do not include applicable import duties, local sales taxes, or shipping fees, which will be clearly calculated and displayed to you on the final checkout page before you confirm your order payment. We reserve the right to adjust product pricing, run limited-time promotional activities, or discontinue selling specific products at any time, at our sole discretion, without prior individual notice to you. All price adjustments will not affect orders that you have already successfully paid and confirmed before the new pricing takes effect.

We cannot guarantee 100% stock availability for every product at all times. If a product you have ordered runs out of stock unexpectedly after your payment is confirmed, our support team will contact you within 24 hours to notify you of the stock shortage, and offer you three eligible options: a full refund for the out of stock item, an equivalent swap to another similar product of equal or higher value, or to place your order on backorder and wait for the next restock shipment to be dispatched to you.

4. Order Acceptance and Payment Terms

When you click the final “complete order” button on our checkout page and submit your payment details, you are submitting a binding purchase offer to us to buy the items in your shopping cart. Our formal acceptance of your order only takes place after we have successfully verified your payment, completed our internal fraud prevention checks, and sent you an official order confirmation email to your registered email address. We reserve the right to decline or cancel your order at any time before formal acceptance, for reasons including but not limited to product stock shortages, obvious pricing errors on our website, suspected fraudulent transaction behavior, or if we are unable to verify the identity or legitimacy of your order information.

All payment methods supported on our website are processed through industry-standard PCI DSS compliant encrypted payment gateways. PETPRO LIMITED does not store full credit card or financial institution details on our own servers at any point. You confirm that you hold full legal authority to use the payment method you submit during checkout, and that there are sufficient available funds to cover the total order amount before your payment is processed. If your payment is flagged as suspicious or unauthorized by our payment providers, we may pause your order processing and contact you to verify your identity before proceeding with shipment.

In the scenario where an obvious typographical error leads to an abnormally low product price being displayed on our website, we retain the right to cancel your order for that item, issue a full 100% refund to your original payment method, and notify you of the pricing error clearly. We will not be obligated to honor the incorrect misprinted price under these circumstances.

5. User Conduct and Platform Usage Rules

When you access our website, browse product content, leave reviews, or use any feature on our platform, you agree that you will NOT:

  • Violate any applicable local, national, or international laws, regulations, or legal orders in your jurisdiction of residence.
  • Infringe upon the intellectual property rights, copyright, trademark, or other legitimate legal rights of PETPRO LIMITED, our brand partners, or any third party individual or organization.
  • Upload, transmit, distribute, or publish any malicious software, harmful code, virus, or program that is designed to damage, disrupt, or compromise the normal function of our website, our servers, or the digital security systems of other platform users.
  • Conduct any unauthorized data scraping, data harvesting, automated bot crawling, or mass information collection activities on our website without our explicit written prior permission.
  • Impersonate any other individual, entity, PETPRO LIMITED staff member, or falsely misrepresent your identity or your affiliation with any person or organization.
  • Post any false, defamatory, abusive, threatening, obscene, or otherwise inappropriate content on our product review sections, comment areas, or any public facing part of our website.
  • Abuse our customer service channels by submitting excessive, repetitive, harassing requests to our support team, or attempt to exploit loopholes in our Refund and Returns Policy or Shipping Policy for fraudulent personal gain, including submitting false refund-only claims that violate our explicit policy rules.
  • Resell, redistribute, or bulk purchase our products for the purpose of commercial arbitrage without obtaining our formal written distribution authorization.

We reserve the right to remove any content that violates the above rules immediately, and to restrict or permanently ban your access to our website if you engage in prohibited conduct, without being required to provide financial compensation to you.

6. Intellectual Property Rights Protection

All content published on [www.petpronz.com], including but not limited to website design layouts, original text descriptions of all pet products, brand logos, product photos, video demonstration content, website interface graphics, software code, and all original creative content on our pages, is the exclusive intellectual property of PETPRO LIMITED. All these works are protected by applicable copyright, trademark, and other intellectual property laws across New Zealand and all international jurisdictions that recognize these rights.

Without our explicit separate written prior authorization, you may not copy, reproduce, modify, distribute, publicly display, republish, frame, mirror, or create derivative works based on any part of our website content for commercial or non-commercial purposes. You may not use our brand trademark “PETPRO” or any of our product branding in connection with any product or service that does not belong to us, in a way that may cause confusion among pet parent customers, or in any manner that defames or discredits our brand.

You retain full ownership of the original product reviews, feedback, and testimonial content you voluntarily submit to our website. By submitting this content to us, you automatically grant PETPRO LIMITED a perpetual, non-exclusive, royalty-free, worldwide, fully sublicensable license to use, reproduce, modify, adapt, publish, distribute, and display that content across all our brand promotional channels, including our website, social media pages, and marketing materials, for the purpose of showcasing real customer experiences from our community.

7. Third Party Links and Third Party Services

Our website may contain hyperlinks that direct you to external third party websites, including the pages of our payment processing partners, logistics delivery providers, social media platforms, or pet care informational resources that we share for the convenience of our pet parent community. We do not operate, control, or take any responsibility for the content, privacy policies, or terms of service of these external third party websites. You acknowledge and agree that PETPRO LIMITED shall not be liable for any loss, damage, or negative consequence that arises from your accessing or using these external third party services, and you will bear all corresponding risks when you visit these links outside of our platform.

We also use trusted third party service providers to assist us with core business functions, including website hosting, payment processing, logistics delivery, email notification services, and data security protection. All these third party partners are bound by strict data protection agreements with us that require them to comply with the standards laid out in our Privacy Policy, but we do not assume secondary liability for negligent actions or data breaches caused by these independent third parties, except in cases required by mandatory applicable law.

8. Disclaimers of Warranties

Our website and all pet products we sell through the platform are provided to you on an “as is” and “as available” basis, without any express or implied warranties that are not explicitly stated in writing in these Terms. PETPRO LIMITED does not make any promises or guarantees that our website will be completely uninterrupted, 100% error free, or completely free from all potential security vulnerabilities at all times. We will make all reasonable commercial efforts to maintain the normal, secure operation of our website, but we cannot guarantee absolute perfection of technical performance.

All our pet products are manufactured with non-toxic, pet-safe materials that we have tested for general daily use scenarios. However, we do not guarantee that every product will be 100% suitable for your specific pet, as individual pets have unique chewing behaviors, skin sensitivities, and usage habits. You agree to supervise your pet when using our products, and assume full responsibility for monitoring their interaction with any pet toy, grooming tool, or accessory you purchase from us.

To the maximum extent permitted by applicable law, PETPRO LIMITED explicitly disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights.

9. Limitation of Liability

Under no circumstances will PETPRO LIMITED, our directors, employees, partners, or suppliers be held liable for any indirect, incidental, special, consequential, or punitive damages that arise from your use of our website or any products purchased from our platform. These excluded damages include but are not limited to lost profits, lost data, business interruption, or any other type of economic loss, even if we have been advised of the possibility of such damages in advance.

The total aggregate maximum liability of PETPRO LIMITED to you for any and all claims arising in connection with these Terms, your use of our website, or any product you purchase from us, shall never exceed the total actual amount you paid to us for the specific order that the claim relates to. Certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so parts of this limitation clause may not apply to you if local mandatory laws grant you non-waivable consumer protection rights that override these terms.

10. Modifications to Terms and Governing Law

We reserve the right to update, modify, or revise these Terms of Service at any time, at our sole discretion. When we make material changes to this document, we will update the “Effective Date” at the top of this page, post a prominent notification banner on the homepage of [www.petpronz.com], and notify all registered users via email to their registered account address. Your continued use of our website, browsing our product catalog, or placing new orders after the updated Terms come into effect constitutes your full acceptance of all revised clauses.

These Terms of Service are governed by, and interpreted in accordance with the laws of New Zealand. Any dispute, controversy, or claim arising out of or relating to this agreement, your use of our website, or your purchase of our products, shall be submitted to the exclusive jurisdiction of the courts located in Auckland, New Zealand.

11. Contact Information

If you have any questions, concerns, or inquiries about any clause within these Terms of Service, you can reach our legal and operations support team through the following official channels:

  • Email: xyrvok@petpronz.com
  • Phone: +64 9 888 9290
  • Postal Address: PETPRO LIMITED, 11 Botha Road, Penrose, Auckland 1061, New Zealand