Privacy Policy

Effective Date: September 4, 2026

Welcome to the privacy policy of PETPRO LIMITED. This document is designed to clearly explain how we collect, use, store, protect and manage your personal information when you visit our official website www.petpronz.com, browse our pet accessory products, place orders, interact with our customer service team, or use any of the services we provide on our platform. At PETPRO, we are dedicated to designing and manufacturing reliable, daily-use pet accessories that fit seamlessly into both you and your pet’s life, and we understand that the trust you place in us when sharing your personal information is the foundation of every positive interaction between us. This privacy policy applies to all visitors, registered users, customers, and other individuals who access or use our website and related services, and we encourage you to read this policy carefully to fully understand our practices regarding your personal data.

1. Information We Collect From You

We only collect necessary personal information that helps us deliver better, safer and more personalized pet care shopping experiences for you. The types of information we gather fall into the following categories:

1.1 Information You Provide Voluntarily

When you interact with our website as a pet parent shopping for our curated range of grooming tools, collars, interactive toys, feeding supplies and travel-friendly gear, you may choose to provide us with specific information voluntarily:

‌Account and Profile Information‌: When you create an account on our website, we collect your full name, email address, phone number, and a secure password of your choosing. You may also optionally add pet-related details such as your pet’s breed, age, coat type and size to help us recommend the most suitable pet accessories, from our heavy-duty deshedding glove for thick coated large dog breeds to our fine tip grooming glove designed for small cats and rabbits.
‌Order and Transaction Information‌: When you place an order for products including our floating rubber duck dog toy, reflective flying disc, self cleaning slicker brush or any other item in our collection, we collect your full billing address, shipping delivery address, payment method details (we do not store full credit card numbers on our servers, all payment processing is handled through industry-standard encrypted payment gateways), order history, and purchase preferences.
‌Communication and Support Information‌: When you reach out to our customer service team via email at xyrvok@petpronz.com, submit a question through our contact page, leave a product review, submit a testimonial about your experience with our pet gear, or participate in our surveys related to our pet accessories, we collect the content of your messages, your contact details to respond to you, and any additional information you choose to share with us.
‌Marketing Preference Information‌: When you sign up for our newsletter to get updates on new pet accessory drops, exclusive pet parent discounts, new product announcements for our latest gear for furry pals, we collect your consent preferences for receiving promotional communications from us.

1.2 Information We Collect Automatically When You Use Our Website

When you browse [www.petpronz.com], our servers automatically collect certain technical information to help us optimize website performance, prevent security risks, and understand how visitors interact with our shop pages:

‌Device and Log Information‌: We collect your IP address, browser type and version, operating system, device model and specifications, language preference, referring website URLs, pages you visit on our site, time spent on each page, click paths, search queries you enter on our shop, and access dates and times. This information helps us resolve technical issues quickly, showcase our new pet picks correctly across different devices, and understand which of our pet accessories receive the most attention from pet parents.
‌Cookies and Similar Tracking Technologies‌: We use cookies, web beacons, and other local storage technologies to remember your shopping cart contents (to ensure your selected pet toys, grooming gloves or pet hair brushes stay saved even if you leave the site temporarily), keep you logged into your account, remember your product filter preferences for specific pet sizes or coat types, analyze website traffic patterns, and deliver personalized product recommendations. You can adjust your browser settings to refuse cookies at any time, though this may limit some functionality of our website such as seamless checkout or saving favorite products.

1.3 Information We Receive From Third Parties

Occasionally, we may receive supplementary information from trusted third-party sources to help us verify your identity, improve the accuracy of our customer records, and deliver a smoother shopping experience:

Payment processing service providers share limited transaction confirmation information with us to confirm your order payment has been successfully completed, so we can proceed with processing and shipping your order for your selected pet gear.
Shipping and logistics partners share delivery status updates with us, which we then relay to you through the order tracking link we send via email once your order ships out.
If you access our website through a social media platform or third-party authentication service, that platform may share basic profile information with us if you have given explicit consent for that sharing.

2. How We Use Your Collected Personal Information

All the information we collect is used for legitimate, transparent purposes related to operating our pet accessory e-commerce platform, delivering the high-quality pet parent experience we are known for, and complying with all applicable legal obligations. The primary ways we use your information include:

‌Order Fulfillment and Transaction Processing‌: We use your order information, shipping address and contact details to process your purchase of pet accessories, verify payment authenticity, arrange for shipping through our partnered logistics providers, send you order confirmation emails, and provide you with a tracking link to monitor your delivery. For standard deliveries to US/UK addresses that take 3 to 7 working days, we use your contact information to notify you of any potential delays or delivery updates promptly.
‌Website Operation and Service Optimization‌: We use automatically collected technical data to maintain the stability and security of [www.petpronz.com], fix technical bugs, optimize page loading speed, improve navigation for sections of our site including our dedicated Hair Removal Glove and Pet Hair Brush categories, and ensure all product descriptions for items like our dental care rubber ring puppy teething toy or triple knot braided cloth dog toy are displayed correctly for your region.
‌Customer Support and After-Sales Service‌: We use your contact information to respond to your queries about our pet products, help you resolve issues with your order, assist with return and refund requests for unopened unused items that can be returned within 30 days for a full refund, and address any concerns you may have about the safety, durability or use of our pet-safe material made accessories.
‌Personalized Experience Improvement‌: We use your purchase history, browsing behavior, and stated pet preferences to recommend relevant products that match your needs, such as suggesting our undercoat rake deshedding tool for large dogs with thick fur if you previously purchased our heavy duty deshedding glove, or recommending our crinkle fabric indoor cat toy with catnip filling if you are a cat parent who bought our fine tip grooming glove. We also use this information to customize our website content to show you the most relevant new pet accessory launches first.
‌Marketing Communications (With Your Explicit Consent)‌: If you have opted in to receive our newsletter, we use your email address to send you updates about new product collections, exclusive discounts for our 100k+ trusted pet parent community, announcements of limited-time promotions, and useful pet care tips that complement our product offerings. You can opt out of these marketing communications at any time by clicking the unsubscribe link at the bottom of every marketing email, or by contacting our customer support team directly.
‌Safety and Security Protection‌: We use your personal information to verify account identities, prevent fraudulent transactions, unauthorized access to user accounts, and other malicious activities that could compromise the security of our store or our customers’ data. This helps us protect both your personal information and the integrity of our e-commerce platform for all pet parents who shop with us.
‌Legal Compliance and Policy Enforcement‌: We use your information to comply with applicable laws, regulations, valid legal requests from public authorities, enforce our Terms of Service, Refund and Returns Policy, and Shipping Policy, as well as protect the legal rights, property and safety of PETPRO LIMITED, our customers, our employees and the public.

3. How We Share Your Personal Information

PETPRO LIMITED never sells, rents or leases your personal information to unrelated third parties for their own marketing purposes without your explicit written consent. We only share your information in the following limited, transparent situations that are necessary to operate our business and deliver the services you have requested:

‌Trusted Service Providers‌: We share necessary information with carefully vetted third-party service providers who perform critical functions on our behalf, under strict data protection agreements that require them to keep your information confidential and only use it for the specific purposes we authorize. These providers include encrypted payment processors that handle your transaction details, shipping and logistics companies that deliver your ordered pet accessories to your designated address, email service platforms that send you order confirmations and tracking updates, website hosting providers that keep [www.petpronz.com] online and secure, and IT support teams that help us maintain our website functionality. All these providers are obligated to adhere to strict data protection standards that are at least as protective as the requirements set out in this privacy policy.
‌Business Transaction Context‌: If PETPRO LIMITED is involved in a merger, acquisition, asset sale, restructuring or transfer of all or part of our business assets, your personal information may be transferred as part of that transaction. We will notify all affected users via prominent notice on our website and via email before your personal information is transferred to the new entity or becomes subject to a different privacy policy.
‌Legal and Safety Requirements‌: We may disclose your personal information if we determine in good faith that such disclosure is required by applicable law, regulation, legal process (such as a court order or subpoena), or valid governmental request. We may also disclose your information when we believe it is necessary to protect the rights, property and safety of PETPRO LIMITED, our customers, our employees, or the public, for example to prevent fraud or imminent physical harm.
With Your Explicit Consent: In any scenario not covered by the above categories, we will always seek your separate, explicit consent before sharing your personal information with any third party, and you have the right to withdraw this consent at any time.

4. Data Storage, Protection and Retention

We take the security of your personal information extremely seriously, and implement industry-leading technical, administrative and physical security measures to protect your data from unauthorized access, alteration, disclosure, destruction or misuse:

‌Data Storage Location‌: Your personal information is stored on secure, encrypted servers hosted in trusted data centers located in New Zealand and other jurisdictions that the servers of our service providers operate in, with strict access controls that limit access to personal data only to authorized PETPRO staff who need that information to perform their job duties. Our physical office located at 11 Botha Road, Penrose, Auckland 1061, New Zealand also maintains strict access control procedures for all physical documentation containing personal customer information.
‌Security Measures‌: We use end-to-end SSL encryption for all data transmitted between your browser and our website during your shopping session and checkout process, all payment data is processed through PCI DSS compliant payment gateways, we conduct regular security audits and vulnerability scans of our systems, maintain strict password policies for all internal staff accounts, and provide regular data protection training for our team members to ensure they understand their responsibilities to protect your personal information. All our products are crafted with pet-safe materials, and we apply that same rigorous safety standard to the way we protect your personal data.
‌Data Retention Period‌: We will only retain your personal information for as long as it is necessary to fulfill the specific purposes for which we collected it. For order-related information, we retain the data for 7 years after your order is completed to comply with tax, accounting and consumer protection legal obligations. For registered account information, we retain your profile data for as long as you keep your account active, or as required by applicable laws. If you request to delete your account, we will permanently remove all your personal data from our active systems within 30 days, except for information we are legally required to retain for mandatory record-keeping purposes.

5. Your Rights and Choices Over Your Personal Information

As a customer and visitor to our website, you have full set of enforceable rights over your personal information, in accordance with applicable data protection laws including the New Zealand Privacy Act, GDPR (for users located in the European Economic Area), CCPA (for users located in California, USA) and other applicable regional regulations:

‌Right to Access‌: You can request a full copy of all the personal information we hold about you, at no extra cost to you at any time.
‌Right to Correction‌: If you find that any of the personal information we hold about you is inaccurate, incomplete or out of date (for example your shipping address has changed, or you updated your email address), you have the right to request that we correct that information promptly. You can also edit most of your profile information directly from the My Account section on [www.petpronz.com].
‌Right to Deletion (Right to be Forgotten)‌: You can request that we permanently delete all your personal information from our systems, subject to limited exceptions where we are legally required to retain certain information for compliance purposes.
‌Right to Restrict Processing‌: You have the right to request that we pause the processing of your personal information in specific circumstances, such as when you contest the accuracy of your data, or when you object to our processing activities.
‌Right to Data Portability‌: You can request that we provide you or a third party you designate with a machine-readable copy of your personal data, in a structured, commonly used format that allows easy transfer of your data between different service providers.
‌Right to Object‌: You can object to our processing of your personal information for direct marketing purposes at any time, which we will honor immediately without any additional processing steps. You can also object to processing that is based on our legitimate interests, and we will review your objection and cease processing your data unless we can demonstrate compelling legitimate grounds that override your rights and freedoms.
‌Right to Withdraw Consent‌: For any processing activity that you previously gave us explicit consent for, you have the full right to withdraw that consent at any time, without affecting the lawfulness of processing that we carried out before you withdrew your consent.

To exercise any of these rights, you can simply send your request to us via email at xyrvok@petpronz.com, or contact us via phone at +64 9 888 9290‌, or send a written request to our physical address at 11 Botha Road, Penrose, Auckland 1061, New Zealand. We will respond to all valid, verifiable user requests within 30 calendar days, and we will never charge you a fee for submitting or processing these requests unless your request is clearly excessive, repetitive or manifestly unfounded. We may ask you for a small amount of verification information to confirm your identity before processing your request, to ensure that your personal information is only accessed by you or a person you have authorized.

6. Children’s Privacy

Our e-commerce website [www.petpronz.com] is a general audience platform designed for adult pet parents aged 18 years and older. We do not knowingly collect personal information from children under the age of 16, and none of our pet accessories, interactive toys or services are marketed directly to young children. If we become aware that we have inadvertently collected personal information from a child under 16 years of age without verifiable parental consent, we will immediately take steps to delete that information completely from our servers. If you are a parent or guardian and you believe your child has shared personal information with us, please contact us immediately at xyrvok@petpronz.com so we can resolve the situation promptly.

7. Third-Party Links

Our website may contain links to third-party websites, for example links to our payment processing partners, social media pages, or pet care informational resources that we share for the benefit of our pet parent community. Please note that when you click on these external links and leave our website, this privacy policy no longer applies. We do not have any control over the data collection, use and disclosure practices of these external third-party websites, and we are not responsible for the privacy policies or content of those sites. We strongly recommend that you review the privacy policy of every website you visit after leaving [www.petpronz.com], to understand how that website will handle your personal information.

8. Updates to This Privacy Policy

We may occasionally update and revise this privacy policy from time to time, to reflect changes in our business operations, new features we add to our website, new legal regulatory requirements, or feedback from our valued pet parent customers. When we make material changes to this policy, we will update the “Effective Date” at the top of this document, and post a prominent notice on the homepage of [www.petpronz.com] to alert you of the upcoming changes before they take effect. We may also send you an email notification to your registered account email address with a summary of the key changes. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and purchase of our pet accessories after the revised privacy policy comes into effect constitutes your acknowledgement and acceptance of the updated terms.

9. Contact Information

If you have any questions, comments, concerns or complaints about this privacy policy, or about how we handle your personal information, you can reach out to our dedicated data protection team through any of the following channels:

‌Email‌: xyrvok@petpronz.com
‌Phone‌: +64 9 888 9290‌
‌Postal Address‌: PETPRO LIMITED, 11 Botha Road, Penrose, Auckland 1061, New Zealand